This is an easy fix to the firmware. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. 18:28 @Gutsy I'm sorry for the late response. They will not give you a refund if the item is over 45 days old. 07-30-2019 I tap and nothing happens. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. Thank you so much. Been fighting this issue myself today. I have the same issue. I'm really sick of this. I changed it to B and it's still not working. 13:59. by 17:44. For the TL:DR: Fitbit support is big on passing blame. I have been having the same issues as well. The data from my scale shows up on the Fitbit web portal but not in the iPhone app. 07-24-2019 Hah! https://community.fitbit.com/t5/Aria/Aria-scale-is-getting-a-wifi-error-message-x-with-wifi-signal-u... Edit wifi settings under "Additional Settings". The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. @Kay_dubb1 Thank you for joining us in this thread and our Fitbit Community! Very easy. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. Everything was working fine before I moved and changed router. So I moved recently and got a new router and when I've tried to reconnect my aria to the new wifi/router I keep getting the same 'wifi err' message no matter what I do. The newer modems no longer support it as it's a security risk. 07-30-2019 I've spent the last hour reading post after post regarding VERY disgruntled customers because when you add a basic $120.00 tracker, then add the $130.00 Aria...you have some serious money spent. To Reset the Aria: Try using the small reset hole on bottom. Click the box next to Show password and enter your computer administrator's name and password. Running with music makes you happy! Thanks for the response. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. I have an Aria 1st generation, I am experiencing the same issue. Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. I just had a chat with fitbit and they told me I was just out of luck. I hope this find helps someone else and that Fitbit fixes this for future devices. I know I got my network password right and everything. I also checked my app update history and the FitBit App was updated 3 days ago which is after I started experiencing the issue. Looks like Comcast is no longer transmitting the B band. When I find the Aria wifi, I get a notice that it's not active when I click it. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. It turns out that if you have a relatively new cable box / wireless router from Comcast / Xfinity, it does not enable 802.11b by default. Xfinity techs had me install the XFi due to resolve ongoing slow speed. I take the battery out and try to go through set up again and it is says wifi is Catweb tap to change. Have you heard about our Discussions board? I started having the problem once I started using the xfi pods. This was the only issue I had. Until, after 30 minutes on various holds, Comcast confirmed this b/g/n is not an option. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. This sucks cuz I really want to sync and use it. It will not connect no matter what I do. I have found lots of other posts. Yes, I took the batteries out too. Tap Next and follow the on-screen instructions to reconnect your scale to your network. This is a known issue and Fitbit will replace within 12 months. Just got around to trying to reset and am getting a Wifi error. @Kay_dubb1 That's great news! My Aria won’t connect to our WiFi and is showing “WIFI ERR” - we switched from Xfinity (worked just fine) to Mediacom and haven’t been able to connect. @JuanJoFitbit...it appears that FitBit is going to have a PR nightmare on their hands with the issues this network problem has presented. Share Your Story. It doesn't work. It always shows an error when trying to connect to my network. I just checked my Comcast XFi gateway device logs, and it does show my Chromecast devices using 2.4 b, and it also logged the Aria scale at least one time, but my WIFI network was never discovered in the Fitbit app, and I wasn't able to manually add it. Comcast has walked me through everything they can do. Please fix the issue Fitbit. the list of available options. I'm ready to bash this scale with a hammer. Enter your Wi-Fi network password and Aria 2 will attempt to connect automatically. Thanks guys! The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. 14:53 Had to take the batteries out of the scale, as other devices in the house were trying to connect to the scale network, when turned on. As an Amazon Associate I earn from qualifying purchases. 03-22-2018 I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. It's NOT. Tried everything. Aria ist ca. My internet connection is through Frontier FiOS, and until about 2/20/18, my Aria was syncing perfectly. The biggest concern (view this on the community website for Aria Fitbit) is that it has a bug and where the unit goes into (syncing, STEP OFF, then ERR messaging). If you attached a old wifi router to the Xfinity one that uses B band. Don't hesitate to get back if you need further assistance! It was working fine on Friday march 16th. Hi, I can't connect my fitbit aria scale to my home wifi network. I'm pretty sure that this info will help other users that experience the same issue. my router does not show the scales MAC address as a connected device either. I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. I have followed multiple posts without luck for the most part. Suggestions? I don't meet the requirements. It's a FitBit issue. @Swift88 Thanks for participating in our Fitbit Community! Hope to see you in our Fitbit Community more often! I am extremely disappointed. I feel like this works for everyone else but not for me. You could get it to work theoretically. You just plug the WAN port of the old router into a LAN port on your main router and you should have a wireless b connection. Enter your routers Admin settings (User: Admin Password: Password and changed the 2.4ghz to B/G/N and that's it. At this point, it's on Fitbit for using cheap WiFi chips on a $100+ scale. Join an existing conversation, or start a new thread to ask your question. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 09-10-2019 When I find the Aria wifi, I get a notice that it's not active when I click it. 11:48 Re: Wifi Connection Issues (Fitbit Aria Scale) ARIA scales same problem, was all ok with HH6 until this latest firmware update ending 236. 13:20 06-13-2018 Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo. I don't recall getting a fitbit upgrade but I could have. 2. Spent over half an hour on chat with FitBit's support last night as my Aria kept failing to connect to my network. Awesome! After switching that to a B/G/N I had to issues and the device linked fine. Checking the error logs it was coming back with a "failed password" error. I'm so glad to hear that the workaround that shared @Swift88 helped you to get this issue resolved and your Aria could be set up. I only wanted about an hour and a half trying to do this. In this board you'll be able to tell your stories, meet more people and start your own topics. Or this is now a LOSS and we move on to another brand? I am also in the same boat and now have a regular ole scale. I am in the same situation. I' sorry to hear that your Aria scale is not connecting to your network even though you've made sure that your router runs the protocol "B". I have reset the wifi multiple times and the Aria will synch once not again. I wish this solution would have worked for me but no such luck. Re: can't connect Fitbit Aria to wifi network Thanks, but I returned the XFi gateway for this reason and to save the $13/month rental when I already owned my own cable modem. However the Aria network settings are 2.4ghz and only on the B band. After I did this, it linked for the first time. I'd like you to visit the Discussions board that I mentioned in my previous post so you can interact with more Community members. So, this didn't solve my problem. MatthewFitbit. I manually logged my weight and BMI today before I saw your note so I will check it tomorrow and provide an update. I just moved and my comcast router doesn't have the b/g/n option. From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. Well no good news. However, I'm so glad to hear that you managed to get your Aria set up. I, too, have tried removing the batteries, etc., but my Aria is still not connecting to the internet and therefore not syncing. Like it kicks me offline. I am having the same issue as others on this thread and it started about the same time. Is there ANY resolution to this? By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Creating your account is completely free, and takes about a minute. Spoke to both Fitbit and Comcast. Pitch Perfect Riff-Off with Anna Kendrick & The Filharmonics - Duration: 9:35. I was SO hopeful when I found this thread.... after years of trying to connect my Aria, this post actually gave me hope! I am an avid fitbit users and recently tried to reconnect my Aria Scale. So I guess I am looking for a new scale. I'm so glad to hear that you managed to get your Aria scale connected to your network. Your developers need to get at it and get the firmware for the original Arias upgraded so they can sync as they did before March 21. It's 2.4GHZ and exclusively on the B band. I purchased the Aria because of its integration with the app and now that I have to enter things manually the whole premise for purchasing it goes away. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Fixed with your solution. The router we have isn’t issued by Mediacom - it’s an Arris Surfboard So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. I have tried all 3 modes, I have tried separating the bands, renaming the hub, factory reset of hub, I even changed the scales in Argos for a new set. On the Today tab , tap your profile picture > Aria 2. Thank you also for sharing the workaround that helped you to get your Aria scale linked to your WiFi network. See the seller’s listing for full details. Reviewed in the United States on January 11, 2015. @Liahna It's great to see you in our Fitbit Community! So I guess I am looking for a new scale. My scale went from useful tool to a basic scale. This will make it go into setup mode. Like it kicks me offline. Just about ready to fling the Scale and the rest of our Fibbits [Misfits] OUT THE WINDOW !!!!!!!!!!!!!!!!!!!!!!!!! Finally, let me know if your get any error message during the setup process. All new routers through CC are default g/n on the 2.4ghz. Looking forward to your response my friend! This info will help me to determine the cause of the issue and provide the correct solution. I know the password is correct, I tested it on my phone.This has been very frustrating, why is it so hard?! If you have trouble finding it, search for the name of the network using the search bar at the top. How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. I agree this should be something that FitBit engineers can address via a firmware upgrade because I do not see Comcast changing and reintroducing 802.b. I have not made any changes to my network. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. I tried the setup using my laptop and my cell phone, both say wifi error! Mine stopped syncing on Saturday 3/17. seit 3 Tagen kommen diese Fehlermeldungen: Hi :-), step on, sensing, step off, thinkink, err. I went through setup again and it synced that time again. I remain, disconnected. All Comcast routers are default at g/n on the 2.4ghz. Tried reconnecting to the network, now stuck in the Setup Active loop. Take out one battery. Learn more steps to Connect Some Third-Party Devices to Your WiFi Network. A couple of days ago I noticed my Aria quit syncing. I got the FitBit Aria and had some trouble setting it up with my WiFi network. So, you have to go to http://10.0.0.1/ on your browser. ... it's on Fitbit for using cheap WiFi chips on a $100+ scale. I too am unable to sync my scale. I hope the people who are super frustrated by their Aria scale are also invited to visit Fitbit discussion boards to share their experiences. If that’s the case it is not a scale or WiFi issue. Thank you for posting your update here. Last sync was on the 20th. Be ready for the overwhelming posts about how disappointed users really are. The Late Late Show with James Corden Recommended for you It's basically saying that my Aria doesn't have a connection. Thank you for posting the update here. - edited only update is Xfinity now has an app for managing your network- was able to make the change right there in the app! 17:41 I have been trying this for hour . Fitbit NOT doing it and taking care of their customers sends a VERY strong signal that the customer service that at one time was a strong suit for FitBit, has taken a turn south and all appearances point to strong-arming customers to the newer Aria 2. Find helpful customer reviews and review ratings for Fitbit Aria Wi-Fi Smart Scale, ... 1.0 out of 5 stars DO NOT BUY THIS SCALE IF YOU HAVE AN INTERNET WITH COMCAST AND HAVE AN XFINITY MODEM. It was an option when the post was made. ; In the Passwords category, double-click the name of your Wi-Fi network. The setup was successful. 2 Wochen in Betrieb mit 2 Personen. Fitbit will send you a new Aria Scale, but it will have the same issue where it requires B mode Wifi. When the screen refreshes, click edit again, select b/g/n and hit save. 03-16-2018 Join an existing conversation, or start a new thread to ask your question. 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